FCC Sets Up Re-Scan Help Desk for Consumers Dealing With TV Repacking

Posted On: Feb 05, 2019

FCC Sets Up Re-Scan Help Desk for Consumers Dealing With TV Repacking
By David Oxenford on February 5, 2019 Posted in Digital Television, Incentive Auctions/Broadband Report, Television

The FCC yesterday announced that it is setting up a consumer help desk, where operators will be standing by to answer questions about rescanning the TV spectrum to find TV stations that have changed channels due to the repacking of the TV band. Many TV stations will be changing channels due to the repacking of the TV band following the broadcast incentive auction which shrunk the number of channels dedicated to TV broadcasting as part of the TV band was repurposed for wireless communications uses. As the TV stations that were forced to change channels by the repacking make those changes, consumers receiving their TV signals over the air will need to “rescan” the TV band to make sure that their sets find all the local stations on their new channels. The help desk will be available to answer consumer questions 7 days a week, from 8 AM to 1 AM Eastern Time.